It’s been a while since we’ve posted. Believe it or not, it’s taken about that long to dig out of the backlog of work from the the GenCon trip – We basically close the office to go to a convention and as much as I would like to hope we can get work done at GenCon, we just never seem to get as much work done as week need to.
But I digress.
Let’s get to some updates.
The Brave & The Bold Redemption
As of September 8, 2010, we are closing the redemption window for Batman and Catwoman. The original cutoff date was July 16th but given the 25 day delay internationally, we decided to honor all redemption request that are postmarked up to September 8th, 2010.
Watchmen 25 Collector Set
Great response to the product so far and the product is moving quickly. However, no good set goes unpunished and we have a small QC issue that will require a figure replacement. We have ordered product from China and we’ll post a product replacement policy that looks similar to our current redemption process (sans the S&H fee). Sorry for the inconvenience.
Web of the Spider-Man Information
Paypal will be an option for paying S&H fees for the WoS Brick figure. Based on some informal surveying, I am pretty confident that most of our customers already have or can get access to a PayPal account pretty easily.
For those of you that don’t have PayPal, you can still use the Personal Checks, Money Orders and Cheques payable to Alliance Game Distributors.
Please DO NOT send your redemptions to the NECA office. We received at least 20 redemption forms at the office and they had to be redirected to Alliance Games which probably delayed your shipment.
We’ve also adjusted the shipping & handling fees on the brick program to reflect our actual costs on this brick figure mailing. The new costs are $6.99 for US redemptions and $8.99 (or local currency equivalent) for International redemptions. I know price increases are difficult to stomach. I hope the less expensive payment options for the S&H fees (Personal Check/PayPal) offset the increased fees.
Redemption Inquiries: The delivery window for the Brick figure is 6-8 weeks. We usually hit 2-3 week delivery turnarounds. If you have not received you figure after 4 weeks please email email@example.com. Please DO NOT send daily emails inquiring about status of your redemption. Wait the 4 weeks before you start emailing.
Redemption for WoS will go live shortly after the release date – We want everyone to have a fair shot at the figures. We will reject any forms postmarked earlier that 9/8/10. More details will be posted on the redemption page shortly. http://heroclix.com/buyitbythebrick/
Early Release Events
The release date for Web of Spider-Man is 9/8/10 @ 12:01 AM local time. No permission has been granted to any store/person to run early events. If you hear about early events, please let us know.
While we’re talking about release dates – Please re-verify release plans with your store. I hear that Diamond stores MAY be getting their product on Thursday due to the holiday. Please check with your store before showing up at midnight.
International WoS release date: In a strange twist of fate it appears that some international stores have received product ahead of the US stores. I’ve been asked if they can release the product. My answer is the release date is the WoS release date is 12:01 AM local time on 09/08/10.
Web of Spider-Man OP Kit Contents
There seems to be some confusion on the WoS OP Kit contents – probably caused by some of our earlier communications on the WoS set.
15 Figures + Cards
(3) The Burglar
(3) Night Nurse
(5) Web Objects
(5) Webbed Person Objects
(6) The Bridge Maps
That’s it for now. Enjoy your holiday and hope you have a great release week.